Frequently asked questions

Heyomatic lets you use professional email addresses on your own domain (like hello@yourproject.com) and forward everything to the inbox you already use. It also gives you a themeable contact form that lands in the same place.

The whole setup is guided step by step, so you do not need to know what an MX record is.

No. Heyomatic walks you through each step in plain language and, where your DNS provider allows it, configures the DNS records for you automatically. You will not need to set up a separate SMTP gateway either.

Solo founders, indie makers and small teams who launch or trial new projects and need a credible way for people to get in touch, without paying for a full helpdesk.

Soon! Join the waitlist on the home page and confirm your address via the link we send you. We will then send you a single email the moment Heyomatic opens.

Email forwarding automatically passes messages sent to one address (for example hello@yourproject.com) on to another inbox you already read, such as your Gmail account. Senders only ever see your custom address.

Yes. Each address can be forwarded to as many inboxes as you like, so everyone on your team receives the message.

A catch-all picks up every message sent to your domain that does not match a specific address. That way, nothing is lost if someone types support@ instead of hello@.

This FAQ entry is a placeholder. Final limits will be published here before launch.

To receive email on your domain, MX records must point to Heyomatic. We also recommend SPF, DKIM and DMARC records so that your messages are trusted and rarely end up in spam. Heyomatic shows you exactly what to add, or adds them for you.

For supported DNS providers, yes: you authorise Heyomatic once and the records are created for you. For everything else, we give you copy-and-paste values and check them live, so you know immediately when it works.

Cloudflare, GoDaddy, Vercel, WordPress.com, NameSilo, Ionos, plesk, Domain Chief, Simply.com, and Glauca Digital. For everything else, we give you copy-and-paste values and check them live, so you know immediately when it works.

Usually within minutes, although DNS changes can occasionally take a few hours to spread across the internet. Heyomatic keeps checking and tells you when you are ready.

If your domain already receives email somewhere else, changing MX records moves delivery to Heyomatic. The setup guide warns you before anything is changed, so you can make an informed decision.

Slack, Zulip, Rocket.Chat and Discord are planned, along with custom webhooks for anything else. You can use them instead of, or in addition to, email forwarding.

Each incoming message appears in your channel. Your team discusses it in the thread underneath, and when the answer is ready, a simple command sends the final reply to the customer from your own domain.

Yes. Replying from your custom domain is part of the Pro plan. The free plan covers inbound messages only.

Three ways: link to a hosted standalone page, embed it with an iframe, or paste a small JavaScript snippet. All of them are themeable to match your design.

Yes, optionally. You can configure a friendly confirmation email that is sent immediately after someone submits the form, so they know their message has arrived.

Yes. Because the form is a hosted page, an iframe or a single script tag, it works on virtually any website, including those generated with AI coding tools.

Yes. The free plan receives inbound messages only, up to 300 per month, so you can try everything without a credit card.

Pro costs $5 per month. It includes up to 5 custom domains and the ability to reply from your custom domain.

Additional domains are $1 per month each. No tiers, no per-seat fees.

No. Unlike many helpdesk tools, Heyomatic does not charge per user. Your whole team can be part of the conversation.

No. Messages are processed only to deliver them to you. Details will be set out in our privacy policy before launch.

This FAQ entry is a placeholder and will describe hosting locations and data retention before launch.